DAMAGES
IT Dreams DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1.       Note any damages on the receipt.

2.       Refuse the shipment (if possible) so that it is returned to IT DREAMS for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact IT DREAMS for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 5 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

DISCREPANCIES
Upon receipt of merchandise, you have two (2) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

REFUSED ORDERS
Customers will be responsible for a 30% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

LOST SHIP
If it has been lost, please contact your sales or credit representative.

DROP SHIP
IT DREAMS offers drop shipping to your customers. Simply fax us confirmation of your drop shipment on company letterhead, which will be kept on file at our corporate office.

RETURNS
You must have a Return Authorization (RA) number before returning any merchandise to IT DREAMS. Be sure to note our return policies to avoid additional charges.

RA REQUEST
Before returning a shipment to IT DREAMS, obtain a RETURN AUTHORIZATION (RA) number.  

Have the following information ready:

• Account Number
• Company Name
• Invoice Number
• Model Number
• Serial Number
• Outline of the problem.

POLICIES

• DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 30% Returns Processing Service Charge.
• Defective product must be in original factory carton with all original packing materials
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for seven (7) days only on Domestic orders and fourteen (14) days on International Orders. Any products returned after the expiration date will be refused.
• If the product is found to be non-defective, an inspection fee of at least $25, or 25% per unit, will be billed to your account or deducted from any credit due.
• IT DREAMS credits are based on purchase price or current price, whichever is lowest.

ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.

SPECIAL RETURNS

Xbox
Xbox Consoles - IT DREAMS tracks serial numbers on all consoles. Defective return window is 15 days from original IT DREAMS invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Consumer will be billed for missing parts.

Xbox Live - Defective return policy is 15 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, Consumer will not receive credit. All Xbox Live products must include DVD folder with visible subscription code, Xbox live communicator, and original box. Consumer will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 25% restocking charge if returns exceed 1%.

PlayStation
PlayStation Consoles - IT DREAMS tracks serial numbers on all consoles. Defective return window is 15 days from original IT DREAMS invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Consumer will be billed for missing parts.

Playstation Software and Accessories - We will accept defective returns up to 15 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 25% restocking charge or refuse to issue additional RAs if returns exceed 1% of total PlayStation product.

Nintendo
Nintendo Consoles - IT DREAMS tracks serial numbers on all consoles. Defective return window is 15 days from original IT DREAMS invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Consumer will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 15 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 25% restocking charge or refuse to issue additional RAs if returns exceed 1% of total Nintendo product.

JVC: No returns for credit on color television, VCR, DVD or camcorder. Authorized service center repair only (800-537-5722)

Panasonic CE: No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

Philips: All TV, TV/VCR, and Pronto Remote Control product are Factory Warranty only
and cannot be returned to IT DREAMSS. See complete Philips guidelines here.

Philips End-User Return Policy: Philips DVD, DVD/VCR combo and VCR units have a 90-day OTC exchange warranty for defective units. After 90 days through 1 year, an exchange can be made through Philips for a nominal fee.

WARRANTIES - In General
Product's warranties are provided by the manufacturer. IT DREAMS administers the individual manufacturer warranty, which may include returning defective products to IT DREAMS, sending products to a factory authorized repair center, or factory direct returns. IT DREAMS must abide by the return policies dictated by our manufacturers.