Netgear PMB0334NA OnCall 24x7 Support Category 4

General Information

Manufacturer:  Netgear, Inc
Manufacturer Part Number:  PMB0334NA
Manufacturer Website Address:  http://www.netgear.com
Brand Name:  Netgear
Service Name:  ProSupport
Marketing Information:  NETGEAR understands that theintegrity of your network directly impacts the success of yourenterprise. This is why we have designed a comprehensive serviceportfolio with various levels of support, enabling you to leverageNETGEAR's expertise in a way that is most suitable for your businessneeds. Backed by a team of NETGEAR's R&D engineering, our serviceofferings ensure that your NETGEAR ProSafe business-class productsoperate even more efficiently and reliably, enabling you to focus onyour core business.
Product Type:  Service

Service Information

Service Type:  Maintenance - Electronic and Physical Service
Service Description:  24x7 Next Business Day
Service Details: 

ProSupport OnCall 24x7:
NETGEAR's OnCall 24x7 contract provides unlimited phone and emailtechnical support for your networking product. The customer receives anexclusive toll-free priority phone line access to our technical expertsfor advanced configuration and trouble shooting support. Specifically,the OnCall 24x7 covers the following:

24x7 Technical Support, allowing you access to our GlobalSupport Centers (GSC) 24 hours a day, 7 days a week and 365 days a year

24x7 Remote Diagnostics performed by our technical expertswho access real-time configuration parameters, hardware and softwarerevision levels, and port statistics for prompt resolution of technicalissues

Express hardware replacement for arrival within next businessday (NBD). This service ensures that you will receive the replacementhardware promptly in the unlikely event the product under coverage isdown due to a hardware issue

Escalation management with Plan of Action (POA)

Online services entitling you to privileged information andservices such as personalized support cases, online problem escalation,known problem reports, release notes, troubleshooting guides, andsoftware maintenance releases

Software Maintenance Releases Notification, a service thatautomatically sends you an email notification upon the availability ofmaintenance and patch releases, as well as enhancements

Provided Support:  TroubleshootingNew Releases UpdateReplacementRemote DiagnosticsTechnical Support
Service Availability:  24 Hours/Day x 7 Days/Week
Response Time:  ( Next Business Day )
Service Duration:  3 Year
Product Support: 

NETGEAR Category 4 Product(s):

GSM7352S

Miscellaneous

Additional Information:  NETGEAR recommends the OnCall24x7 offering as the minimum coverage for customers seeking hardwareand software coverage but who do not require onsite maintenance support.