Netgear PMB0331NA OnCall 24x7 Support Category 1

General Information

Manufacturer:  Netgear, Inc
Manufacturer Part Number:  PMB0331NA
Manufacturer Website Address:  http://www.netgear.com
Brand Name:  Netgear
Service Name:  ProSupport
Marketing Information:  NETGEAR understands that the integrity of your network directly impacts the success of your enterprise. This is why we have designed a comprehensive service portfolio with various levels of support, enabling you to leverage NETGEAR's expertise in a way that is most suitable for your business needs. Backed by a team of NETGEAR's R&D engineering, our service offerings ensure that your NETGEAR ProSafe business-class products operate even more efficiently and reliably, enabling you to focus on your core business.
Product Type:  Service

Service Information

Service Type:  Maintenance - Electronic and Physical Service
Service Description:  24x7 Next Business Day
Service Details: 

ProSupport OnCall 24x7:
NETGEAR's OnCall 24x7 contract provides unlimited phone and email technical support for your networking product. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support. Specifically, the OnCall 24x7 covers the following:

24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year

24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues

Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue

Escalation management with Plan of Action (POA)

Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases

Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Provided Support:  TroubleshootingNew Releases UpdateReplacementRemote DiagnosticsTechnical Support
Service Availability:  24 Hours/Day x 7 Days/Week
Response Time:  ( Next Business Day )
Service Duration:  3 Year
Product Support: 

NETGEAR Category 1 Products:

DGFV338, R114P, FS108, FS108P, FS116, FS116P, FS524, FS726T, FS726TP, FS728TP, FS728TS, FS750T2, FS752TS, FSM726, FSM726S, FVG318, FVL328, FVS114, FVS124G, FVS318, FVS336G, FVS338, FVX538, FWAG114, FWG114P, GS105, GS108, GS108T, GS116, GS516T, GS524T, GS716T, GS724AT, GS724T, GS724TR, GS724TS, JFS516, JFS524, JFS524F, JGS516, JGS524, JGS524F, SSL312, WAGL102, WAG102, WAG302, WGL102, WG102, WG302, WNDAP330

Miscellaneous

Additional Information:  NETGEAR recommends the OnCall 24x7 offering as the minimum coverage for customers seeking hardware and software coverage but who do not require onsite maintenance support.